Appointy

Calendar 5

• Why am I seeing available slots on my calendar, but guardians are not able to see it on their end?
• How do I view the name of the student on the calendar against the booked sessions?
• How to block holidays/time of day?
• How to change booking intervals (e.g., from 30 min to 60 min)?
• How can I set up summer hours on Appointy M without changing the current school hours?

Reports 1

• How do I download a report of appointments of a specific student or guardian?

Guardian/Student Management 2

• My guardians are reporting that they are not being able to cancel sessions even when they are within the cancellation window. Why is this happening?
• How do I cancel multiple sessions for a student who has unenrolled from my center?

Center Information 1

• How to increase/decrease availability?

Common Error Messages 3

• Guardians are seeing the error, “Booking limit for student name has been reached.” Why is this happening?
• Guardians are seeing the error, “Selected time slot is not available. Please select another slot from the previous screen.” Why is this happening?
• Why are guardians allowed to login but are seeing the message “You’re not allowed to schedule here”?

Integration 1

• How to Connect your Google Calendar with Appointy for two-way sync

Center Information 11

• How to edit center details
• How to modify booking rules
• How to modify session start times (to start every quarter-hour or half-hour)
• How to enable/disable recurring bookings for guardians and/or admins
• How to invite a new Location admin to manage a center

View all 11

Guardian/Student Management 10

• How to add a new guardian
• How to add a new student
• How to edit guardian information
• How to edit student information
• How to cancel/reschedule appointments of a specific student

View all 10

Reports 6

• How to view appointment reports for a specific date range
• How to apply filters on reports
• How to edit the viewable columns in the reports section
• How to print a report in PDF
• How to download a report to your local machine

View all 6

Calendar section 13

• How to pin a specific view of the calendar as a default
• How to edit the order of information displayed on the tile
• How to toggle between Centers
• How to apply filters on the calendar
• How to add an appointment directly from the calendar

View all 13

Notifications 2

• How to modify notification settings
• How to edit email templates